Description
The Conflict Management Course Learning Sessions are in Three (3) Parts
PART 1: Learning Approach and Guidelines
PART 2: Course Curriculum: Lessons
PART 3: Quizzes: Multiple and Single Choice Questions
Learning Approach
The online Conflict Management course is based on the following criteria:
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This course is based on progressive learning principle levels and is divided into Readable Parts
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Courses are assessment based.
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Assessment methodology includes quizzes with answers.
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Participants will not be able to access the quizzes until lessons have been taken
The content of this course is informed by Policies, Programs and Activities within Nigeria and its public sector.
This course consists of two (2) lessons and is based on the progressive learning approach:
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Lesson 1: Conflict Management Definition, Types, Causes and Red Flags
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Lesson 2: Conflict Management Styles and Managing Difficult Employees
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Certificates are downloadable in PDF Format right after the completion of Programme final assessments. If you would like a hard copy of your certificate, please, contact Prime Skills for further discussions.
Course Background
This course is designed to demonstrate and teach correct conflict management principles; it is designed to help you to manage any conflict situation. It will equip you to deal with conflicts in a clear, rational, assertive, and non-aggressive manner.
This Course is for:
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Employees who have to Manage Conflict
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Employees looking for Conflict Management Knowledge (both in the Private and public Sector)
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Entrepreneurs
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NGOs
Course Objectives:
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Develop participants’ understanding on why Conflict occurs.
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Explore the different Conflict Resolution options.
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Develop participants’ Conflict Management Skills.
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Identify Features and Benefits of Mediation as a Tool for Conflict Resolution.
