The Conflict Management Course Learning Sessions are in Three (3) Parts

PART 1: Learning Approach and Guidelines

PART 2: Course Curriculum:  Lessons

PART 3: Quizzes: Multiple and Single Choice Questions

 Learning Approach

The online Conflict Management course is based on the following criteria:

  • This course is based on progressive learning principle levels and is divided into Readable Parts

  • Courses are assessment based.

  • Assessment methodology includes quizzes with answers.

  • Participants will not be able to access the quizzes until lessons have been taken

The content of this course is informed by Policies, Programs and Activities within Nigeria and its public sector.

This course consists of two (2) lessons and is based on the progressive learning approach:

    • Lesson 1: Conflict Management Definition, Types, Causes and Red Flags

    • Lesson 2: Conflict Management Styles and Managing Difficult Employees


  • Certificates are downloadable in PDF Format right after the completion of Programme final assessments. If you would like a hard copy of your certificate, please, contact Prime Skills for further discussions.

 Course Background

This course is designed to demonstrate and teach correct conflict management principles; it is designed to help you to manage any conflict situation. It will equip you to deal with conflicts in a clear, rational, assertive, and non-aggressive manner.


This Course is for:

  • Employees who have to Manage Conflict

  • Employees looking for Conflict Management Knowledge (both in the Private and public Sector)

  • Entrepreneurs

  • NGOs


Course Objectives:

  • Develop participants’ understanding on why Conflict occurs.

  • Explore the different Conflict Resolution options.

  • Develop participants’ Conflict Management Skills.

  • Identify Features and Benefits of Mediation as a Tool for Conflict Resolution.

Course Curriculum


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Dr Francisca Odeka BSc (Mass Com), Msc (Mass Com), PhD (Glasgow) Social Policy Dr. Francisca Odeka is a Public Sector Reform Expert in the area of Leadership Management (Women Empowerment), Human Resource Management, Performance Management, Capacity Building for future Federal Permanent Secretaries of the Federal Civil Service of Nigeria, Youth Entrepreneurship, Quality Assurance, Policy Development and Implementation, Monitoring and Evaluation. Dr. Odeka is a top management Coach; she has attended courses in Business Management and Women Entrepreneurship in Harvard Business School. Over the years she has developed Capacity Building Programmes and Performance Management Tools to support organizations in ensuring that the employees are working to their optimum. Dr. Odeka who is a trained Mass Communication and Public Sector Reform Expert. Returned to Nigeria in 2010 to play her part in the development of the Country. She worked extensively as consultant to Office of the Head of the Civil Service of the Federation (OHCF) between 2010 to 2016. She is the Managing Director of Frandek International Consulting Limited of which Prime Skills Online Learning is a subsidiary. She is passionate about Change in all aspects of the Public Sector and Private Sector and advocates this through her Change Management Lectures.